Hello sarkar is the official portal of Government of Nepal that was started with the objective of hearing and handling grievances of the public. It gained fame when it turned into call center so that public can directly complain the concerned authority regarding respective issues.
Hello sarkar was turned into call center when the functioning could not be as effective as it could be. Now, since people can directly contact government official even the prime minister to complain , Hello sarkar is actually being effective.
These grievances can be about corruption and irregularities, criminality, relief and rescue, disaster or nay other problem public have to face on day to basis. Hello sarkar was launched in 2012 as web portal by the then prime minister Dr. Baburam Bhattarai to connect general public with government. But, this was not really effective before 2017 when it turned into call center.
You an even send your appreciation and best wishes to the government using hello sarkar. Basically, all the incidents of public concern can be send to hello sarkar. Initially, the employees of this call center were fed up with prank and hoax calls but now with introduction of this call center system employees will no more have to deal with this kind of disturbances and obstacles.
After the launch of this call center, these employees will no longer have to deal with the prank call. The service has been started since 14 December 2017 and the response form general public has been quite good.
How can we contact hello sarkar
Public can get access to the service by dialing a toll free number 1111 or using fax 1100 or you can even send text message to 1111 stating your complain.
Similarly, you can even connect with hello sarkar via Facebook, twitter or email. The call center also has recording facility.
The trend of twitting hello sarkar has been increasing a lot. These facilities will encourage the general public to speak up about the problem they’ve been facing on a daily basis. The government has believed this system will prove to be a milestone to establish good governance and productive service delivery in Nepal.
In fact this is a good example of democracy where general public can directly talk with the government. Hello Sarkar was started with the aim to increase accountability and decrease the distance between Citizens and Government.
These complaints have been categorized into high priority, priority and general. By categorizing these complaints into priority orders, the government has been able to address the problems in an effective way.
The problems related to health, development works, employment, education and administration can be directly sent in hello sarkar. Sarkar definitely helps to solve the daily problems public have to face.
The call center will be open from 7:00 AM to 9: 00 PM every day. The officials at hello sarkar have requested the public to use the service as much as possible. We have this service so we must make the most of it.